Refund and Returns Policy
At Biyanka Store, we prioritize your satisfaction and aim to provide a seamless shopping experience. Our return and refund policy for gift and home appliance products is as follows:
1. Returns
We accept returns under the following conditions:
- The product must be returned within 7 days of delivery.
- The item must be unused, in its original packaging, and in the same condition as received.
- A valid proof of purchase (invoice or order confirmation) must be provided.
- Returns are not accepted for customized, personalized, or clearance-sale items unless they are defective.
Non-Returnable Items
- Gift cards and vouchers.
- Products damaged due to misuse or improper handling.
2. Refunds
- Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days and credited to your original payment method.
- Shipping charges are non-refundable unless the return is due to a defect or our error.
3. Exchanges
We offer exchanges for defective or damaged products. Please contact us within 48 hours of delivery if you receive a damaged or incorrect item.
4. Process for Returns and Refunds
- Contact our customer support team at +91 98370 06911 to initiate a return or refund.
- Provide order details, reason for return, and any supporting images if the product is defective.
- Pack the item securely and ship it to the address provided by our team.
- Once we receive the item, we will process your request promptly.
5. Cancellation Policy
- Orders can be canceled within 24 hours of placing the order for a full refund.
- After 24 hours, cancellations may not be possible if the order has been processed.
6. Contact Us
For any questions or assistance, feel free to reach out to our customer support team:
- Email: shreebalaji.lights63@gmail.com
- Phone:+91 98370 06911
- Working Hours: 24 Hours